In the unlikely event that you are dissatisfied with any of the products that we sell here. We will refund in full any product that is returned to us within 14 days of the sale. At which time we will refund your money or exchange the product depending on stock availability.

We will not refund or exchange the item if:

• The product has been opened or tampered with. Under these circumstances we will make an appropriate offer, as they will be deemed second-hand.

Faulty Goods
We aim to replace or repair faulty products if they are deemed to be faulty on arrival. We must be notified within 28 days of purchase. However, the product must be in 'as new' condition complete with original box, packing and accessories. Proof of purchase must also be provided. If we are unable to detect a fault, it may be necessary for us to return the goods to the manufacturer for confirmation before we are able to supply a replacement.

Costs
Any costs incurred for returning the goods lies with the customer and we will not accept responsibility for the goods until delivered and signed for. We therefore strongly advise you to use a recorded and insured method of carriage.

Guarantees
All equipment supplied is covered by the manufacturer’s own warranty. This is for a minimum term of 12 months and in some cases longer, many accessories like memory cards are five years or more. Please check with our sales department for details on 0044 (0) 1732 822228.